Privacy Policy

Effective Date: November 6, 2025
Last Updated: November 6, 2025

At MAI Izakaya LLC (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, make a reservation, join our waitlist, contact us, or otherwise interact with our business.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: such as your name, email address, phone number, and reservation details.

  • Payment Information: when applicable, for processing secure transactions through third-party payment processors.

  • Usage Data: including your browser type, IP address, device identifiers, and interactions with our website.

  • Communication Data: messages, emails, or texts exchanged with us, including opt-in SMS communications.

2. How We Use Your Information

We use your information to:

  • Process reservations and manage customer service.

  • Respond to inquiries and provide support.

  • Improve our website, menu offerings, and customer experience.

  • Send you updates related to reservations or events (only with your consent).

3. Data Sharing

  • We do not share customer data with third parties for promotional or marketing purposes.

  • Mobile opt-in and consent data are never shared with anyone for any purpose.

  • Any information sharing referenced elsewhere in this policy explicitly excludes mobile opt-in data.

  • We may share limited information with service providers (e.g., payment processors or reservation systems) only as necessary to operate our business and always under confidentiality agreements.

4. Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from MAI IZAKAYA LLC at 617-609-1444 regarding customer care and updates.

  • Consent is not a condition of purchase.

  • Message frequency varies.

  • Message & data rates may apply.

  • You can reply STOP at any time to unsubscribe or HELP for assistance.

  • You can also contact us directly at 617-609-1444 or info@mai.boston.

  • Mobile opt-in information is never shared with third parties.

5. Cookies and Tracking

We may use cookies or similar technologies to analyze website traffic, improve functionality, and understand user preferences. You can adjust your browser settings to refuse cookies if you prefer.

6. Data Security

We implement reasonable physical, electronic, and managerial safeguards to protect your information from unauthorized access, disclosure, or misuse.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications.

  • Request information about how your data is used.

To exercise these rights, please contact us at info@mai.boston.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:
MAI Izakaya LLC
Email: info@mai.boston
Phone: 617-609-1444